3 of 3 Permanent Performance Metrics Jobs in County Antrim

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

Issue Resolution: Act as the customer's advocate within the organization to resolve issues promptly. Coordinate with technical and product teams to address customer feedback and improve user experience. Performance Metrics & Reporting: Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction. Provide regular reports and insights to management on customer … or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM. Backup Device Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. A functioning webcam. A noise canceling USB headset. A quiet, dedicated home office space. Peripherals and Workspace More ❯

for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency More ❯