2 of 2 Permanent Problem Management Jobs in County Antrim

looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex … ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. What Youll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly ...

Provide first-level technical support via phone, email, chat, or ticketing systems. Log, categorize, and prioritize incidents and service requests on a IT Service Management system. Diagnose and troubleshoot IT related issues. Resolve common IT issues related to Windows, Office 365 and user accounts. Escalate issues to second … Assist in maintenance of documentation for incidents, solutions, and procedures. Follow service desk processes and ensure SLA compliance. Monitor recurring issues and contribute to problem management. Required Skills Good knowledge of Windows, Microsoft Office, and general IT. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability ...