2 of 2 Permanent Release Management Jobs in County Antrim

Reporting to the Global Service Desk Senior Manager, the IT Process Analyst supports the operation, governance cadence and continual improvement of IT service management (ITSM) processes across the firm. The role executes defined process activities, maintains process documentation and controls, and provides reporting and coordination to enable designated process … make decisions and drive outcomes. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

overarching schedule, milestones, and capacity plan. Stakeholder communication – Clear, timely updates and managing expectations. Team leadership – Managing and motivating the assigned project team. Risk management – Identifying, assessing, and mitigating project risks associated with cost, scope and time. Process Knowledge & Governance – Understand and contribute towards building stable software development processes … methodologies. Bring governance to the processes. Budget & resource management – Allocating people, tools, and costs effectively. Problem-solving & decision-making – Navigating issues quickly and effectively. Technical literacy – Understanding the outputs of all cross-functional team members to ensure coordinated delivery, maintain project momentum, and make informed decisions. Working methods will ...