2 of 2 Permanent ServiceNow Jobs in County Antrim

fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details … clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives … and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and More ❯

wide live service strategy, drive a step change in operational processes and governance, and champion a reliability-focused culture. You will direct a large team, own key technologies like ServiceNow, and act as a strategic advisor to the highest levels of leadership, ensuring that every decision supports an 'always on, always working' digital experience. Job description Develop & Manage Live Service … within ELS. The role requires an understanding of modern change practices (e.g., canary deploys, feature flagging) to increase speed while managing risk. You will also own and direct the ServiceNow platform roadmap, promoting 'citizen development' and effective IT Asset Management (ITAM). Influence and Advise Senior Leadership: Advise the CDIO Senior Leadership Team (SLT) and the CIO Director General on More ❯