Service Delivery Manager
Belfast, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Esri Ireland
to our customers. You will contribute towards the delivery of planned activities and coordinate changes to services. You will be responsible for providing customers with ongoing performance reporting and trend analysis adding insight and recommendations to provide value to the customer. Knowledge of Esri products is an advantage but not essential for this role. Working across a number … and co-ordinate future releases to environments. Incident management : Lead on incident management for your customers, collaborating with colleagues and ensuring clear regular communications with the customer. Support and trend analysis :Monitor incident trends and adopt a proactive approach to addressing service-related issues. Report on service performance : provide customers with ongoing performance reporting, insight and recommendations to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: