2 of 2 Permanent User Experience Jobs in County Down

Application Support Engineer. The successful candidate will be responsible for supporting, maintaining, and optimising business applications to ensure reliable performance, issue resolution, and user support. This role is crucial in acting as a first-line technical expert for operational systems, collaborating closely with IT, operations, and finance teams. Duties … operational software. Troubleshoot and resolve application issues promptly. Test, configure, and deploy software updates, patches, and fixes. Assist in system integrations, upgrades, and deployments. User Support & Training: Respond to user queries related to business applications. Provide guidance and training to employees on application usage. Escalate complex issues ...

role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5 years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt … drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and problem‐solving skills, with the ability to identify root causes and pragmatic solutions Confident communicator ...