1 of 1 Permanent Incident Management Jobs in County Londonderry

production processes, automation via scripting, and permit-to-operate sign-offs on each application release. Monitor and respond to tickets submitted through the incident management system, prioritising and handling service requests and incidents effectively. Troubleshoot alerts and escalate unresolved issues to the appropriate team, providing relevant diagnostic information … document technical processes around application support, building a stronger and more consistent operational baseline. Work collaboratively with product owners on change requests, issue management, and priority setting. Provide off-hours support to resolve critical system problems outside standard business hours when required. Essential Requirements Bachelor's degree in Computer ...