2 of 2 Permanent Product Roadmap Jobs in County Londonderry

defined SLAs and maintaining a high standard of service. You will balance new and existing customer needs with awareness of the product roadmap and internal capacity. You'll act as a key contact to ensure client issues are addressed effectively and that our processes and quality standards … value and satisfaction. Work closely with the Customer Value Team to support value plans and continuous improvement initiatives. Contribute to the Product roadmap by sharing insights gained through support activity and client feedback. Understand contractual and commercial terms relevant to support, ensuring delivery is compliant and aligned ...

Kainos is seeking an EDM Support Manager to oversee day-to-day support for the EDM product, balancing onboarding with ongoing service delivery. You will manage people, customer interactions, support processes, releases … reporting to ensure SLA conformance and high service levels. Collaborate with Product, Engineering and Sales to align with the product roadmap and drive continual service improvement while supporting account growth and post-deployment success. #J-18808-Ljbffr ...