4 of 4 Permanent 2nd Line Support Jobs in Coventry

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between the services … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...

problem solving, and helping people get the most from technology. Working as part of our busy helpdesk team, you'll provide first and second line support across a wide range of systems, devices, and technologies, ensuring a positive experience for users and keeping our campuses connected … looking for someone who combines strong technical skills with a customer-focused approach. You will have experience in a 1st or 2nd line support role and enjoy working in a fast-paced environment where you can make a real difference to users every day. ...

ParentPay Group in Coventry delivers 2nd line support by acting as a single point of contact for users. You will manage incidents and service requests, ensuring logging, tracking and timely resolution with clear communication The role requires strong interpersonal skills, ITSM knowledge, and experience with ...

OneSchool Global UK is seeking an IT Support Analyst to join our busy IT team … across 23 campuses and our Regional Support Office in Warwick, moving to Coventry (CV7) in 2026. The role covers first and second line support, plus deployment and onboarding tasks, ensuring a smooth, secure IT experience for staff and students. You will troubleshoot a broad ...