IT Service Manager
- Hiring Organisation
- Gold Group
- Location
- Coventry, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum + Benefits
operational support. Supplier & Commercial Management Manage strategic supplier relationships and service performance. Hold suppliers accountable for contractual obligations, service levels, and improvement commitments. Support contract negotiations, renewals, procurement activities, and sourcing decisions. Oversee service budgets, forecasts, cost optimisation initiatives, and demand management activities. Risk, Compliance & Resilience Maintain oversight … Calm, decisive, and resilient in high-pressure situations. Commercially aware with a strong focus on value, outcomes, and continuous improvement. Skilled in stakeholder management, negotiation, and conflict resolution. Analytical and data-driven, with the ability to turn complex information into clear actions and recommendations. Customer-focused and pragmatic, balancing ...