1 to 7 of 7 Permanent Customer Experience Jobs in Coventry

the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers. Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and optimisation capabilities to reinvent themselves … streamline and accelerate business decision making, deliver a superior customer experience and help them transition to a low-carbon, decentralized, federated energy ecosystem. THE ROLE As part of our UK Utilities vertical you will be collaborating with our internal team and with the customer teams, i.e. Optimisation … policies and standards, Working as an expert supporting design, development, implementation, and testing of complex GIS applications, Documenting functional and technical specifications that meet customer configuration, reporting, customisation and integration requirements, Contributing to the development of new methods, procedures, processes and/or system requirements, Help design solutions for more »

To offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual … KPI's Principle duties & responsibilities Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within … via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard Be responsible for attending the correct level of training and be part of the Training more »

support and training strategies, policies, and procedures to meet organisational goals and objectives. o Using a variety of training and troubleshooting techniques ensuring the customer receives a first-time fix/solution whilst also helping the customer to be empowered to be able to navigate, troubleshoot & install themselves … necessary adjustments to enhance outcomes. o Carry out maintenance, compliance testing, fault finding and installation of our full product range across a variety of customer sites o Challenge the status quo to do things better, continuously assess our products then make suggested improvements via the appropriate channel/stakeholder … o Collaborate with other areas of the business where appropriate to assist in ensuring our customers receive the best customer experience possible out in the field Person Specification; o Proven experience 2+ years in field support, training, or a related role, preferably in a managerial or supervisory more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

internal and external stakeholders is vital to success. What you'll need to succeed You will understand market dynamics and cost drivers and have experience of undertaking a range of sourcing activities including RFQs, formal tenders and sourcing competitions. You will be a strong negotiator with contract management experience to ensure full end to end delivery and robust supplier management. Maximising internal customer experience is a significant part of the role, requiring excellent communication, planning and organisational skills and the ability to foster effective and collaborative relationships across a broad spectrum of stakeholders. Previous experience more »

the design, manufacture, and distribution of luxury automotive brands, recognised globally for our commitment to innovation, quality, and engineering, centred around a world-class customer experience. Responsibilities Managing and supporting suppliers for successful Supplier Launch readiness for all new model activities Implementing and managing advanced product quality planning (APQP … IATF16949 and ISO9001 standards. Essential Skills Bachelors degree in Mechanical Engineering, Automotive Engineering, or a related and equivalent discipline Minimum of 5 years proven experience in an STA role working on Supplier Quality Assurance within the automotive industry within an OEM or 1st Tier Supplier Knowledge of Manufacturing processes more »

and discretion and the ability to hold/attain and maintain a HMG security clearance at a minimum of SC level. Youll have proven experience in data security management, preferably within the construction industry, and have an in-depth knowledge of data classification methodologies and regulatory requirements, particularly in … handling Official Sensitive and Secret classified data. With strong negotiation skills and experience of collaborating with clients and stakeholders to develop security management plans, you will be proficient in conducting Data Protection Impact Assessments (DPIAs) and implementing recommended controls. Youll be experienced in coordinating security vetting processes, including SC … building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with our customers and supply chain partners drives our business strategy. We have a balanced approach to securing new work, engaging with more »