1 of 1 Permanent Observability Jobs in Coventry

never the limit. The Role: Head of Platform Operations and Performance Join British Airways as our Head of Platform Operations and Performance and take the lead in ensuring resilience, observability, and excellence across our customer-facing digital journeys. This pivotal leadership role sits within the Commercial directorate and drives operational effectiveness for our Ecommerce & Platforms division. What You'll Do … Own and drive operational performance management across Ecommerce & Platforms, using operational, commercial and journey metrics (e.g. uptime, response times, bugs) to guide improvements. Foster a culture of observability by leveraging data insights to proactively monitor, troubleshoot, and optimise platform performance. Lead operational resilience, ensuring secure, scalable, and uninterrupted platform services, while managing SLAs and engaging with cybersecurity teams. Direct incident More ❯