2 of 2 Permanent SLA Jobs in Coventry

picking up queries through the IT ticketing system and face to face so getting to the heart of a customers' problems and resolving within SLA's & OLA's Knowledge of Incident & Problem Management and Request Fulfilment Experience of project work, replacing and imaging high volumes of devices Working ...

business. Managing services both on-premises and within cloud technologies. Duties and Responsibilities Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Communicating positively with users/customers, avoiding technical jargon and in a user centric manner, working as a trusted partner. Solving ...