Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
Kapsch Trafficcom Transportation SA
Excellence, compliance with ITIL standards, ensure service documentation and contributes to continuous service improvements with the aim to increase customer satisfaction. Creates and/or maintain environments to assure SLA & KPI fulfilment, including service optimization & quality assurance of respective ITIL function within the team/across the entire organization. Takes vital lead role in the on-boarding of new clients More ❯
to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support whilst working within agreed SLA's. You will also be responsible for the efficient and timely escalation of issues and keeping customers informed of progress and/or resolution. You will be expected to identify More ❯
to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯
network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯
and implement small works projects Review service performance identifying areas where improvement is required and developing action plans. Provide escalation point for resolution of service performance. - Monitor and control SLA agreements and evaluate KPI and contract progress - Hold responsibility for P&L Identifying, Pricing and Quoting small works Assistance in mobilisation of new contracts. Compliance management Management of maintenance engineers More ❯
the CEO £20m turnover business, expected to double to £40m, with 146% growth in the last 2 years Suitable for a senior Operations Manager with experience in field operations, SLA management, and mobilisation Requires some engineering background or technical understanding, especially related to electrical, software, or hardware interfacing Salary: £75,000 - £85,000 plus car or allowance; over More ❯
