8 of 8 Permanent Customer Service Jobs in Crewe

we invite you along on this journey. Job Description The role of Client Services Team Manager is really important to us. The Radius Telecoms team are seeking skilled and customer-focused individuals to join our team. As a Client Service Team Manager, you will be responsible for leading a team of customer service colleagues, ensuring that … they provide a best in class service across a diverse Telecoms and IT Services portfolio. Working collaboratively with your peer group, you will monitor and report upon a customer centric model of Key Performance Indicator’s focussed on delivering customer quality and providing first time resolution. The Client Service Team Manager will be accountable for ensuring … that the workload is managed appropriately across the customer base. The Client Service Team Manager will regularly interact with customers via calls, e-mails and in meetings both virtually and face to face. We would love to welcome you to our Crewe EuroCard office, working hours are Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day More ❯

responsible for the remote configuration, activation, and quality assurance of telematics devices such as vehicle trackers and dash cameras. You will work closely with the Installation, Technical Support, and Customer Service teams to ensure each device is set up accurately, tested, and ready for customer use. Key Responsibilities: Remotely commission vehicle tracking units and dash cameras via … out diagnostic checks and troubleshoot issues during the commissioning phase. Liaise with field engineers to resolve technical issues or incomplete installations. Ensure each device is correctly linked to the customer account, vehicle, and relevant software platform. Document commissioning activity and escalate anomalies to the relevant team. Support new product rollouts and firmware updates where applicable. Deliver high standards of … customer service by ensuring devices are commissioned promptly and correctly. Collaborate with cross-functional teams to continually improve commissioning processes and workflows. Required Skills and Experience: Strong IT literacy, particularly in using web-based platforms and internal ticketing systems. Excellent problem-solving and analytical skills. High attention to detail and accuracy when handling customer data and technical More ❯

enthusiastic and detail-oriented Account Manager to join our team in Crewe, United Kingdom. As an Account Manager at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention. Oversee customer growth, training, and development of best practices to drive business value … and return on investment Analise and explore data from various CRM systems to understand the drivers behind customer account closures Serve as the primary point of contact for assigned accounts, providing excellent customer service and support Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels Identify and mitigate churn risks … through proactive outreach campaigns Recognize and capitalize on upsell opportunities when applicable Collaborate with internal teams to ensure customer needs are met efficiently What do we expect of you? Proactive team player with innovative ideas to inspire client loyalty and adoption Strong interpersonal skills and experience initiating and building positive relationships Commercial acumen with good track record of similar More ❯

mobility-we want to hear from you! Requirements We know you will have a wide skill set, but to thrive in this role we think you will need: - Excellent customer-facing/customer service skills. - Linux System Administration. - A thorough understanding and commercial experience of AWS cloud technologies, e.g., EC2, ECS, Route53, S3, EFS. - Scripting languages (at … EC2, S3, RDS, and ECS. -Exposure to databases such as MySQL, MariaDB, or Cassandra. -Understanding of monitoring tools (New Relic, CloudWatch, Nagios). -Awareness of ITIL frameworks and structured service operations. -NISC2 or similar security qualifications or knowledge Why should you join us? Brand new collaborative, open-concept office for those days when you want to work collaboratively in More ❯

and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents. From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you … ensuring the stability and efficiency of our client's desktop computing environment. You will be responsible for maintaining, troubleshooting, and upgrading desktop hardware and peripherals. This role requires a customer-focused mindset, strong technical skills, and the ability to work independently. Key Responsibilities: • Manage walk up Tech Bar service • Perform hardware installations, upgrades, and maintenance of desktops, laptops … in desktop hardware support and maintenance. • Strong knowledge of operating systems, including Windows and macOS. • Familiarity with virtualization technologies and endpoint security. • Excellent troubleshooting and problem-solving skills. • Exceptional customer service and communication abilities. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll More ❯

candidates the chance to join a dynamic and highly successful private business, on a rotational graduate programme across a range of products and departments, including: Operations Account Management and Customer Service Sales Marketing Technology Data analysis You will get hands on experience and responsibility from day one to allow you to make an impact on our business. We More ❯

internal/external and website leads. Prospecting yourself where required Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers. Qualifications A confident communicator who is a natural conversation starter. A strong sales background is … ability to think on your feet. Ability to negotiate and influence in more complex negotiations on the occasion they arise in order to find the best resolutions for the customer and the business. Additional Information A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative A drive More ❯

00pm. Job Description Developing learning of suite of telecom products Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers. Qualifications A confident communicator who is a natural conversation starter. A strong sales background is … with the ability to think on your feet. Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. More ❯