2 of 2 Permanent Customer Engagement Jobs in Croydon

data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges. Job purpose As the Customer Success Manager, you will play a key role in building strong relationships with customers across our Defence Industry customer base, ensuring they gain maximum value from Janes' content … data, and services. This customer-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities. The Customer Success Manager will be responsible for educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our … maintain an engaged user community. Undertake end user community surveys following up on actions required to ensure training meets and enhances customers' expectations of Janes. Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice. Partner with the Sales team to identify and capture new business opportunities, building on Janes' reputation for excellence. More ❯

Holidays This is a superb opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base of Verification Field Engineers in the … opportunity for an experienced field engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites. Verification Filed Engineer Responsibilities: The role is varied, and no two days will be the same. You will need to be able to demonstrate experience and understanding in … customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust More ❯