Service Delivery Manager - Cumbria
- Hiring Organisation
- Oscar Associates (UK) Limited
- Location
- Cumbria, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
First Contact Resolution (FCR) , Mean Time to Resolve (MTTR) , and CSAT . Process Governance: Implement and refine ITIL-based processes for Incident, Request, and Problem Management. Knowledge Strategy: Oversee the creation and maintenance of a comprehensive Knowledge Base to drive user self-service and team efficiency. Major Incident Coordination ...