5 of 5 Permanent SLA Jobs in Cumbria

Responsibilities Complete assigned technical tasks within agreed timeframes Support project delivery alongside internal and external project teams Carry out operational and support activities to SLA targets Deliver exceptional customer support and user experience Diagnose and resolve hardware, software, and operating system issues Support desktop deployments, upgrades, and configurations Skills & Experience ...

environment. Key Responsibilities Complete assigned technical tasks within agreed timeframes Support internal and external project delivery activities Carry out operational and support tasks to SLA targets Provide high-quality onsite support to end users Troubleshoot hardware, software, and operating system issues Assist with desktop builds, deployments, and system configurations Skills ...

internal users and the branch network. Key Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. Plan and provide deskside support for Head Office and branch users. Serve as the first point of contact for technical assistance via phone or email. ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...

equipment where applicable Replace consumable components to enable quick resolution for end users Manage and maintain your own ticket queue in line with SLA/KPI targets Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches Drive aged tickets through to resolution Liaise with workflow coordinators ...