Desktop Engineer (2nd Line Support0
- Hiring Organisation
- 83zero Limited
- Location
- Barrow-In-Furness, Cumbria, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
will play a key role in delivering high-quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels. Your responsibilities will include: Providing 2nd line technical support , resolving incidents within SLA targets and maintaining a low incident rate. Completing assigned tasks accurately … including system builds, configuration, and registry settings. Experience using Microsoft Office applications . Basic understanding of SCCM and Active Directory . Familiarity with IT service management tools such as ServiceNow or similar platforms. Understanding of networking concepts including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/ ...