3 of 3 Permanent User Experience Jobs in Cumbria

benefits, such as, a generous company pension scheme, team member discounts and a healthcare plan. Bridging the gap between technical complexity and the end-user experience, you will work directly with senior leadership to enable our group to achieve its most ambitious goals. Working in close collaboration with … solid foundation in Microsoft 365, patch management, and modern service desk environments, you will be the lead advocate for both technical excellence and user empowerment. As our IT Manager, you will be responsible for: - Setting and executing the daily priorities of the IT Department. Managing and optimising IT systems ...

lead our front-line support team. In this role, you aren't just overseeing a ticketing queue; you are the architect of our user experience and the mentor responsible for building a world-class technical support culture. The Mission As the Service Desk Manager, you will … refine ITIL-based processes for Incident, Request, and Problem Management. Knowledge Strategy: Oversee the creation and maintenance of a comprehensive Knowledge Base to drive user self-service and team efficiency. Major Incident Coordination: Serve as the command lead during critical service outages, ensuring clear, calm communication across the business. ...

lead our front-line support team. In this role, you aren't just overseeing a ticketing queue; you are the architect of our user experience and the mentor responsible for building a world-class technical support culture click apply for full job details ...