Company – Construction/Engineering Specialist Job Title – Service Desk Manager Location – Dartford Salary – £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customerservice, SLA compliance, and … first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning … train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with More ❯
as a Sales Support Manager! We are on the lookout for a dynamic Sales Support Manager to join our enthusiastic team in Dartford! If you have a knack for customerservice and a flair for supporting sales teams, we want to hear from you! Why You'll Love Working with Us: Exciting Environment : Work in a fast-paced … will be the backbone of our sales team, providing essential support that keeps our operations running smoothly. Your responsibilities will include: Sales Coordination : Assist the sales team in managing customer relationships and ensuring smooth communication. Data Management : Maintain accurate records of sales activities and customer interactions. Reporting : Generate reports to help the sales team make informed decisions. Customer Interaction : Be the first point of contact for customer inquiries, ensuring all queries are addressed promptly and professionally. Collaboration : Work closely with various departments, including marketing and product management, to align our sales strategies. What We're Looking For: Experience : Previous experience in a sales support or administrative role is highly desirable. Skills : Strong organisational skills, attention to More ❯
as a Sales Support Manager! We are on the lookout for a dynamic Sales Support Manager to join our enthusiastic team in Dartford! If you have a knack for customerservice and a flair for supporting sales teams, we want to hear from you! Why You'll Love Working with Us: Exciting Environment : Work in a fast-paced … will be the backbone of our sales team, providing essential support that keeps our operations running smoothly. Your responsibilities will include: Sales Coordination : Assist the sales team in managing customer relationships and ensuring smooth communication. Data Management : Maintain accurate records of sales activities and customer interactions. Reporting : Generate reports to help the sales team make informed decisions. Customer Interaction : Be the first point of contact for customer inquiries, ensuring all queries are addressed promptly and professionally. Collaboration : Work closely with various departments, including marketing and product management, to align our sales strategies. What We're Looking For: Experience : Previous experience in a sales support or administrative role is highly desirable. Skills : Strong organisational skills, attention to More ❯
Surrey, London Fire and Security Engineer required for a company based near Dartford To apply for this opportunity you must have or hold the following: • Fire and intruder alarm service experience • Extensive Knowledge of Intruder alarms • Excellent customerservice skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Some Installation experience a bonus, but not essential • Ability … security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers covering the South East Benefits Include: • Company Vehicle • Mobile Phone • Stand More ❯
to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customerservice skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯
