1 of 1 Permanent Customer Service Jobs in Denbighshire

small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused team leader, with previous experience of working within the … assistance and immediately triage their calls with a view to helping and close that ticket. Key Responsibilities: Support and upskill new and existing team members Reporting to the IT Service Manager Producing up to date team statistics (SLAa, KPIs) for the IT Helpdesk Assist on 1-2-1s with the IT Service Manager Distribute work to team … members based on capacity/skillset/knowledge Ensure customer faults and incidents are responded to and resolved within SLAs Demonstrate ownership, accountability, and strive for 'First Call Resolution' Support the team answering the phone to inbound calls from customers who require technical help Help the team troubleshoot and resolve software and hardware issues onsite, remotely over the phone More ❯