incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is More ❯
incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full UK Driving Licence is More ❯
Microsoft 365 apps (Teams, OneDrive, Exchange Online) Manage tickets and resolve issues within agreed SLAs Administer Active Directory/Entra ID (user accounts, groups, permissions) Support basic networking (DNS, DHCP, Wi-Fi, connectivity issues) Deploy and configure Windows devices to standard builds Support telephony/VoIP issues Assist with upgrade and rollout projects Maintain documentation and follow internal processes What … Solid Windows 10/11 support experience Strong knowledge of Microsoft 365 (Teams, Exchange, OneDrive) Good Active Directory experience (resetting passwords, creating users, permissions, groups) Understanding of networking basics: DNS, DHCP, firewalls, Wi-Fi, subnets Experience handling tickets in a structured support environment Confident communicator with a customer-first mindset Desirable (not required): Exposure to Azure/Azure AD Experience More ❯
