3 of 3 Permanent ITIL Jobs in Derby

support environment Confident communicator with a customer-first mindset Desirable (not required): Exposure to Azure/Azure AD Experience with endpoint builds or imaging ITIL certification CompTIA A+ or similar Scripting or automation basics (PowerShell) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. ...

apply AI and automation effectively. Customer-focused with the ability to communicate technical concepts clearly. Leadership, coaching, and team development expertise. Knowledge of ITIL framework and ITSM best practice. Experience in budget management, supplier management, and cost control. KPIs/Metrics Service Desk SLA compliance First Line Resolution rate Ticket ...

events in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow client ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with client security, compliance, and policies, using standard tools ...