1 to 2 of 2 Permanent Incident Management Jobs in Derby

support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

and storage systems Technical project support for acquisitions and integrations Monitoring core systems for effectiveness/appropriateness and pro-active maintenance. Efficient and effective management of 3rd line incidents through to a successful, timely resolution Build and maintain strong relationships with both internal customers and external suppliers/partners … Contribute to global strategy and policies associated with infrastructure, incident management and Service Desk Senior business escalation point for the business Key Skills Knowledge in the following areas: VMware Windows Server environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GP from design to implementation more »