3 of 3 Permanent SLA Jobs in Derby

internal leadership and client-facing engagement as the organisation continues to grow. Responsibilities Embedded Service Delivery Management Oversees service performance against agreed OLA's, SLA's & KPIs; Accountable for the management of major incidents (P1 and P2's) through to prompt and successful service restoration Accountable for planned and responsive ...

project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long-term fixes. Collaborate with ...

domain. ·Maintain and enhance ETL pipelines built on Glue + Iceberg + Athena + Redshift. ·Monitor production jobs, fix failures, optimize queries, and ensure SLA adherence. ·Develop automation for operational workflows using Python. ·Collaborate with data architects, business teams, and network teams for data requirements. ·Implement best practices for data ...