1 to 25 of 34 Permanent Service Delivery Jobs in Derby

you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client … relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main … point of contact for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency More ❯

Service Planning and Delivery Manager page is loaded Service Planning and Delivery Manager Apply locations Derby time type Full time posted on Posted Yesterday job requisition id JR Job Description Services Planning and Delivery Manager Full-Time Derby/Site-Based We are seeking a … Services Planning and Delivery Manager to join our On-Wing Aftermarket Operations team, reporting to the Vice President, Services Control Centre (SCC). The role involves leading specialist planning and service delivery teams responsible for designing and managing our Line Replaceable Units (LRU) management services across a … global customer network. This position manages a team of over 10 professionals, focusing on the integration and delivery of LRU services contracted with our Total Care Agreement customers for all Trent and RB211 fleets worldwide. The team also oversees Entry into Service readiness activities for LRU services, supports More ❯

Job Description Service Design Architect UK Full-time Location: Derby or Bristol (Hybrid) About the Role Are you ready to shape innovative service solutions in a dynamic environment? We're seeking a talented Service Design Architect to join our team, driving impactful change and designing seamless customer … experiences. We are hiring a UK Service Design Architect to join an exciting, delivery-focused team in Digital and IT at Rolls-Royce. You will be responsible for defining the Service Strategy and Design of all new services and applications across the UK, including the UK defence … sector. As the UK Service Design Architect, you will work as part of a small team to identify Supply Chain partners and service models for new UK services. This role is ideal for someone with strong delivery focus, experience in designing and contracting service delivery More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential … and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of … Industry Trends:Keep up with industry best practices, bringing new ideas and processes to enhance our service delivery and client satisfaction. Your main duties will include: Leading and managing Problem Managers, ensuring smooth day-to-day operations and process adherence. Deputising for the Problem and Major Incident Management More ❯

Role Title: Head of Business Solutions Delivery - Engineering, Manufacturing & Operations We anticipate paying a salary from £125,000+ DOE Location: Derby, Warrington OR Manchester offices - Hybrid working flexibility We are Rolls-Royce SMR, pioneering an industry-changing initiative. This is a unique, once-in-a-career opportunity to leave … Royce SMR expands and secures new contracts, there is a need to enhance our digital and supporting capabilities. The Head of Engineering and Operations Delivery will support the deployment of digital and technological solutions across Engineering, Manufacturing, Operations, and the broader Enterprise, adapting to shifting demands. This role involves … leading the delivery of a new digital landscape to meet business objectives. Key Responsibilities Develop and oversee delivery plans integrating people, processes, and technology for enterprise-wide systems, collaborating with Business and DigIT leadership. Lead large-scale enterprise programs, promoting effective adoption of technology solutions to improve customer More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

databases, ensuring stability, reliability, and performance. A strong understanding of MI/BI principles will be beneficial as you support the business with project delivery, system enhancements, and issue resolution. This is an excellent opportunity for an experienced SQL Developer looking to expand their skills into Azure. Key Responsibilities … Design, develop, and maintain high-quality SQL databases to solve complex business challenges. Identify and recommend improvements, upgrades, and modifications. Collaborate within a service delivery team, reporting to the Head of Application Development. Actively participate in team planning and contribute to continuous improvement efforts. Duties & Tasks Develop, support … completion. Communicate progress in daily stand-ups and escalate issues where necessary, identifying solutions to keep projects on track. Build strong relationships within the delivery team. Manage time effectively, prioritise tasks, and adhere to deadlines. Required Skills & Experience Proven experience as an SQL Developer working with T-SQL, SSIS More ❯

you will: Lead the Council’s digital and technology strategy, ensuring secure, user-centric, and efficient services Drive modernisation and transformation across ICT, architecture, service management, and data functions Deliver a forward-thinking roadmap that aligns with organisational goals and citizen needs Champion innovation, agile delivery, and better … use of data to improve outcomes Oversee digital risk governance, supplier partnerships, and service performance frameworks Act as a key advisor to the Executive Director and senior stakeholders What You’ll Bring Extensive leadership experience in digital and ICT within large, complex organisations A proven track record of delivering … major transformation and service improvement Strategic thinking, with the ability to align digital solutions to broader organisational outcomes Excellent stakeholder engagement and communication skills, including political acumen Expertise in ICT governance, architecture standards, and performance-driven service delivery Experience managing large budgets and motivating cross-functional teams More ❯

best in class bid management practices. The Bid Manager will be able to demonstrate their knowledge and expertise when it comes to ICT managed service solutions, including tech, service delivery, and the commercial side of medium to large IT outsourcing deals. Plus, they will understand how solutions … coordinating the entire bid process for competitive tenders. What to expect: Management of the end-to-end bid process, ensuring the timely and consistent delivery of high-quality bid submissions on time, to budget and specification Ensure consistent communication with Senior stakeholders both internally and externally Create and execute More ❯

much as you enjoy working for Ultima and our customers. This is a customer facing senior consultant role within our Network team, covering project delivery from the presales stage through design and implementation. MAIN DUTIES AND RESPONSIBILITES We are looking for someone who has experience in Project delivery … organised, planning flexibly but effectively. Passion Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements. Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed. Integrity Quality Focus – Concern for quality … to detail and willing to try to improve one’s performance. Checks that standards being achieved are in line with Ultima’s goals around Service delivery excellence. Technical Knowledge – Willingness to continually learn and improve technical knowledge. Communication Skills – Excellent communication skills, making an impact on others, establishing More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services More ❯

View more categories View less categories Sector Project and Program Management Role Manager Contract Type Permanent Hours Full Time Job Description Job Title: Project Delivery Manager - Commodities - Submarines Working Pattern: 37 hours Working location: Raynesway/Derby Rolls-Royce has an excellent opportunity for a Project Delivery Manager … to join our Submarines Business in Derby, to support the delivery of our In-Service UK Nuclear Submarine fleet. This role sits within the Services Delivery Business Unit; therefore, the successful candidate will need to have a strong customer management focus, a proven track record in project … delivery and the ability to operate in a complex environment within the Submarines enterprise. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service More ❯

more for organizations around the world. Visit www.ironmountain.com for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting More ❯

a high-quality experience to enterprise clients across the payments value chain. The Role This is a hybrid role at the intersection of technology, service, and delivery. You’ll be the primary contact for a portfolio of strategic clients—ensuring smooth onboarding, supporting technical implementations, managing issues through resolution … smooth onboarding and implementation process. Provide hands-on support for API integrations and platform configuration, escalating issues internally where needed. Manage client projects and service requests using tools like Jira, ensuring accurate tracking and timely delivery. Act as a trusted advisor to clients, helping them navigate the technical aspects … updates, and deliver continuous improvement. Contribute to internal feedback loops to inform product development and enhance the client experience. Maintain a proactive approach to service delivery, identifying risks before they become issues. Ideal Candidate Profile 3–5 years’ experience in a client-facing role, ideally within the payments More ❯

You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Active SC (Security Check) clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills More ❯

differing endpoints, technologies and data structures Provide expert guidance on Azure integration component implementation, configuration and customisation to meet business requirements. As part of Service Delivery, provide support to troubleshoot and resolve issues with data and application integrations and related environments. Collaborate with stakeholders at all levels to More ❯

broader commercial legal role. This role will provide review, assessment, advise and expertise in the management of the claims process to support CyberClan’s delivery of Incident Response projects, including analysis of claims and providing recommendation for resolution of those claims. We are seeking an experienced claims professional to … liability and damage data in affiliation with intricate claims, maintaining appropriate documentation Assess insurance coverage issues Intelligently guide and track third-party vendors and service providers Maintain and develop relationships with brokers, risk managers, general counsel, and vendors Identify settlement opportunities to maximize impact and preserve limits Collaborate in … to business development team with regard to marketing Liaise with carriers on a daily basis Serve as a member of a 24x7/365 service delivery team that handles incident response, post breach remediation and escalation Liaise with external legal advisers and insurers as required, particularly during complex More ❯

with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate More ❯

Role: As an Application Developer specialising in RPA, you will be responsible for converting business and IT process definitions into automated solutions that enhance service delivery. The role requires working closely with business analysts, project managers, and other stakeholders to understand requirements and deliver efficient and scalable automation solutions. More ❯

by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We More ❯

incidents Investigate and provide application/technical support to both internal and external stakeholders. Act as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates … to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and report trends in support incidents to the Service Delivery Manager to drive proactive issue resolution. Work closely with the Business Central Consultant Team to ensure a smooth client handover and successful onboarding, while More ❯

any relevant changes to the law and the latest trends; - Carrying out client satisfaction surveys to ensure high standards are maintained; - Assisting with the service delivery of technology tools; The Person: The successful candidate will have previous experience of US corporate tax and the associated issues. Applicants will More ❯

clients; positioning SAP solutions such as SAP S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements More ❯