3 of 3 Permanent Service Management Jobs in Derby

Job Description Service Design Architect UK Full-time Location: Derby or Bristol (Hybrid) About the Role Are you ready to shape innovative service solutions in a dynamic environment? We're seeking a talented Service Design Architect to join our team, driving impactful change and designing seamless customer … experiences. We are hiring a UK Service Design Architect to join an exciting, delivery-focused team in Digital and IT at Rolls-Royce. You will be responsible for defining the Service Strategy and Design of all new services and applications across the UK, including the UK defence sector. … As the UK Service Design Architect, you will work as part of a small team to identify Supply Chain partners and service models for new UK services. This role is ideal for someone with strong delivery focus, experience in designing and contracting service delivery arrangements with blue More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯