2 of 2 Permanent Service Desk Analyst Jobs in Derbyshire

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support … within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver … 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents More ❯

Service Desk Analyst – Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on site in Derbyshire (6am-2pm, 9am-5pm, 11am-7pm (work remotley)) To apply call … dave.henderson@searchability.com Who are we? Our client are an industry leader, nationwide within the manufacturing and construction industries. You will be joining a growing service desk team who look after the needs of hundreds of users. They are keen to promote from the bottom up and promote internally … that they will bring you up to speed on so a willingness to learn quickly is essential. What you need…. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting. More ❯