3 of 3 Permanent Service Management Jobs in Derbyshire

operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT … of availability, performance, and security to support business objectives. Establish effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server … SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire near Alfreton, hybrid working can be applied for after probation has been completed. Benefits More ❯

We are recruiting on behalf of our client for a frontline IT Service Technician. Based in Alfreton, Derbyshire and also visiting other offices around the country In this role, you will be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software … you may be required to undertake additional training in order to successfully support the projects. Duties - o Investigating/Diagnosing/Resolving new & existing requests raised. o Logging and management of problems/incidents. o Upkeep and creation of assets. o Creating new users and assigning relevant licenses in M365. o Assigning rights to relevant software and files. o … Resetting passwords. o Creation and amendments to extensions. o Call log and recording requests. o Provisioning desk and soft phones. Experience and skills required - Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite (Word/Excel/Powerpoint/Visio/Project). Windows Server 2016/ More ❯

role requires you to provide essential on-site IT services as part of a 7-day working pattern, including bank holidays, with on-call responsibilities to address and resolve service incidents swiftly. Join us in this critical role and contribute to our mission of delivering exceptional, continuous care through reliable and robust IT support. What your typical day looks … software upgrades, security configuration and patching, and technology refresh Perform hands-on configuration of networking hardware adhering to approved procedures and processes Provision of 3 rd line support to Service Management team Lead identified strategic infrastructure projects in support of DHU's wider digital strategy. Lead the investigation and resolution of identified systemic issues in response to service … resolution of network faults, including escalations from our helpdesk Working in collaboration with our current 3 rd party network provider and any 3rd party vendors where necessary Liaise with service partners and customers Proactively handle support cases assigned to you Working with both technical and non-technical staff as the key point of contact Ensure SLAs are met, documentation More ❯