Senior Service Delivery Account Manager
Derby, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
EMBS Technology
a trusted advisor to the client, driving value and spotting opportunities to grow the relationship further. It’s the perfect role for someone who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. … ensuring timelines, budgets, and quality expectations are met. Monitor and report on service performance, proactively addressing any issues or risks. Identify and develop opportunities for service improvements and expanded engagement across the account. Lead regular service reviews, reporting on SLAs, KPIs, and key business outcomes. Maintain a deep understanding of the client’s business and strategic direction to align … growth, and proposal development where opportunities arise. Requirements Proven background in managing large IT service delivery accounts Strong understanding of IT service management principles and project delivery lifecycle. Excellent stakeholder management skills with the ability to influence at senior levels. Natural relationship builder – comfortable engaging in commercial conversations and spotting growth potential. Experience working closely with programme or project More ❯
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