1 of 1 Permanent Documentation Skills Jobs in Devon

IT equipment and business applications. What you'll be doing: An experienced IT Service Desk Analyst must possess a combination of technical expertise, problem-solving abilities, and excellent communication skills to efficiently manage and resolve complex issues. By continually enhancing their skills and collaborating with other IT professionals, they ensure the robust functionality and security of the organisation … categorise incidents, assess their impact, and assign appropriate priority levels according to IT Service Desk Procedure Implement immediate corrective actions to contain or resolve issues directly, leveraging advanced technical skills to resolve 70-80% of incoming phone calls, IT Self-Serve Portal tickets, and walk-ins efficiently Resolve incidents and service requests within defined SLAs, continuously identifying and implementing … agreed Information Security practices and processes, providing regular audit assurances Escalate complex incidents and service requests to appropriate internal IT teams (2nd and 3rd line) for resolution, ensuring thorough documentation and communication throughout the escalation process Proactively identify potential service impacts and escalate to the Service Desk Manager to prevent service disruptions and maintain high levels of customer satisfaction More ❯