8 of 8 Permanent Service Delivery Jobs in Devon

empowering its people to deliver first-class service. The Role: This is an excellent opportunity for a technically capable and people-focused professional to lead a dynamic 1st Line Service Desk team. The Service Delivery Team Leader will play a key role in ensuring client satisfaction, overseeing day-to-day operations, and driving efficiency through process improvement. … Working closely with senior colleagues, this individual will ensure the highest standards of service delivery and team performance. Key Responsibilities of the Service Delivery Team Leader: Lead, coach and develop a team of Service Desk Analysts to deliver outstanding technical support and meet SLAs. Oversee the logging, triage, and progression of all support tickets, ensuring … timely resolution and effective escalation where necessary. Monitor team performance, customer satisfaction (CSAT), and service metrics, driving continuous improvement in quality and efficiency. Collaborate with senior engineers and management to enhance processes, identify training needs, and maintain a culture of excellence and accountability. Requirements of the Service Delivery Team Leader: Proven experience in a service desk More ❯

Service Desk Team Leader Location: Exeter/Hybrid (3 days a week in office) Salary: £35,000£45,000 (DOE) Our client is looking for an experienced Service Desk Team Leader to lead and develop their 1st Line Service Desk team. This is a fantastic opportunity for someone who enjoys blending hands-on technical support with leadership … coaching and process improvement all within a friendly, collaborative and growth-focused business. Responsibilities of the Service Desk Team Leader: Youll be responsible for the daily operations of the 1st Line Service Desk, ensuring support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll help shape … best practice, streamline processes, and deliver exceptional customer experiences. Youll also play a key role in mentoring the team, maintaining high service standards, and ensuring client SLAs are consistently achieved. Leading, mentoring and supporting the 1st Line Service Desk team. Monitoring and managing ticket queues to ensure timely resolution and accurate escalation. Maintaining strong client communication and ensuring More ❯

leaders. Key Skills & Competencies We’re seeking an individual with a strong technical foundation, strategic mindset, and exceptional communication skills. Essential: Proven experience in technical leadership roles such as service delivery, program management, or architecture. A holistic understanding of how different technologies interconnect and align with business goals. Exceptional communication skills, particularly in translating technical concepts into business … of core technical infrastructure, including Microsoft 365 and both public and private cloud environments. Desirable: Certifications in project management or change management. Experience in designing and implementing technical or service-based solutions, ideally within an IT managed service environment. Expertise in workshop facilitation, problem-solving, and fostering innovation and collaboration. Confidence in challenging technical teams to deliver optimal More ❯

As part of an expanding technology team, you'll work in an environment that values innovation, security, and collaboration. We're dedicated to protecting critical systems while enabling seamless service delivery across the organisation and partner networks. Your new role Design, implement, and maintain cutting-edge security solutions across cloud, hybrid, and on-premise environments. Deliver hands-on More ❯

Role: IT Technician Salary: £25k-£27k Location: Exeter - Hybrid Were working with a fantastic organisation who are looking for a Service Delivery Technician to join their in-house IT team, supporting colleagues across the business and helping to keep everything running smoothly. Youll be the person people turn to when things need fixing, updating or improving - combining your … technical know-how with your friendly, proactive approach to deliver great service every time. What youll be doing Acting as the first point of contact for IT support queries from colleagues, taking ownership and resolving issues where possible. Supporting and maintaining desktop, server, and cloud systems to keep the business working efficiently. Providing both remote and on-site support More ❯

develop a high-performing support team. Build strong relationships with stakeholders and suppliers. Ensure compliance, resilience, and effective documentation. What You'll Bring Strong background in application support and service delivery. Experience leading technical or multidisciplinary teams. Understanding of ITIL principles. Knowledge of SQL, Oracle, integrations, or cloud technologies (desirable). Excellent communication skills and a collaborative approach. Please More ❯

develop a high-performing support team. Build strong relationships with stakeholders and suppliers. Ensure compliance, resilience, and effective documentation. What You’ll Bring Strong background in application support and service delivery. Experience leading technical or multidisciplinary teams. Understanding of ITIL principles. Knowledge of SQL, Oracle, integrations, or cloud technologies (desirable). Excellent communication skills and a collaborative approach. Please More ❯

As part of an expanding technology team, you'll work in an environment that values innovation, security, and collaboration. We're dedicated to protecting critical systems while enabling seamless service delivery across t... More ❯