Group Customer Experience Platform Specialist role
- Hiring Organisation
- DFS Furniture Ltd
- Location
- Doncaster, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
optimised for deflection while keeping customer satisfaction at a great level. It is both creative and operational role - balancing content production with governance, insight-driven improvements, and continuous optimisation. Responsibilities/Accountabilities: Knowledge & Content Ownership: Own and maintain all internal and external knowledge content across Zendesk, Help Centre … with customer service teams to identify common customer issues and gaps in flows or content. Work closely with leadership teams to provide actionable insights that support coaching and feedback. Review top unanswered questions and implement changes where needed to reduce avoidable contacts. Collaboration & Support: Partner with ...