Doncaster, South Yorkshire, England, United Kingdom
Austin Banks
be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain high standards of customerservice, and help ensure our clients’ IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on … resets, user on/off-boarding, software installs, updates and patching. Escalate unresolved or complex issues to 2nd Line or relevant teams with full documentation and context. Meet agreed Service Level Agreements (SLAs) for response and resolution times. Maintain clear and accurate ticket records, status updates and handovers. Provide excellent customerservice, communicate clearly, and manage stakeholder … or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony/VoIP support awareness Strong customerservice skills, ability to communicate technical information to non-technical users. Good problem-solving skills, ability to prioritise and escalate appropriately. Comfortable working within SLAs and to process. More ❯
be the first point of contact for customers experiencing IT, telephony, security or network issues. You will provide friendly, efficient support, resolve or escalate incidents, maintain high standards of customerservice, and help ensure our clients’ IT systems stay up and running. Benefits 4-day workweek with alternating Mondays/Fridays off Enhanced maternity and paternity Free on … resets, user on/off-boarding, software installs, updates and patching. Escalate unresolved or complex issues to 2nd Line or relevant teams with full documentation and context. Meet agreed Service Level Agreements (SLAs) for response and resolution times. Maintain clear and accurate ticket records, status updates and handovers. Provide excellent customerservice, communicate clearly, and manage stakeholder … or IT support role (ideally in a managed services environment). Good working knowledge of Microsoft 365 and Azure AD, Windows Serve Basic telephony/VoIP support awareness Strong customerservice skills, ability to communicate technical information to non-technical users. Good problem-solving skills, ability to prioritise and escalate appropriately. Comfortable working within SLAs and to process. More ❯
Doncaster, South Yorkshire, England, United Kingdom
Austin Banks
access control). Work closely with 1st Line team to provide guidance, ensure smooth hand-over, maintain knowledge base and drive continuous improvement. Participate in change management, patching rollouts, service improvements and SLA/quality assurance. Provide expert support for telephony and VoIP systems, business mobile networks, intercoms and associated connectivity. Perform root-cause analysis for recurring incidents and … proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role (ideally in …/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customerservice and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich More ❯
