4 of 4 Permanent Service Management Jobs in Doncaster

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers … a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead … coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and More ❯

The primary purpose of this role is to develop and enforce asset management policies, maintain accurate inventory databases, generate reports on asset performance and risks, and collaborate with other departments to improve operational efficiency and security. As the Asset Manager (Hardware & Software) , youll play a key role within the Service Operations team, working closely with stakeholders to align … asset management practices with industry standards and drive efficiencies through the effective use of IT assets. This is a hybrid role based at our Doncaster Group Support Centre, with 2-3 days a week onsite. About DFS Were home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and … So, if your experience doesn't quite match the specification, we'd still really love to hear from you What you'll be doing In this role, youll: Lifecycle Management: Oversee the full lifecycle of IT assets (hardware and software), including acquisition, deployment, maintenance, and disposal. Inventory & Tracking: Develop and implement procedures to track and analyse all IT assets More ❯

Were looking for a passionate IT Service Delivery Analyst who will play a vital role in ensuring the efficient delivery and ongoing improvement of IT services, with a particular emphasis on change management. Acting as a bridge between IT and the business, this role ensures that services are delivered in line with agreed standards, changes are implemented in a … established requirements. Support IT audit activities, addressing findings and ensuring compliance with internal controls and standards. Act as a central point of communication between technical teams, business stakeholders, and service providers during service escalations or transitions. Collaborate with the Service Delivery team, release management, project teams, and operational stakeholders to ensure smooth service transitions and … operational readiness prior to go-live. Work closely with other service management functions to ensure seamless integration and effectiveness of change and transition management processes. The role is for you if... Were looking for experience in: Strong data analysis skills , with the ability to interpret complex information and derive actionable insights. Financial planning and budgeting expertise , including More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯