the business. Key Responsibilities of the Service Desk Analyst: Deliver first and second-line support across the Group, resolving incidents and service requests in line with SLAs. Support user onboarding, access control, and offboarding activities across Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365. Manage access requests and maintain compliance with GDPR, FCA, and other regulatory frameworks. Administer More ❯
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Deerfoot Recruitment Solutions
will support the development of a centralised IAM function, serving 1,600+ users across 50+ sites in the South of England. What You'll Do: Manage user identity lifecycle (onboarding, access control, role changes, offboarding) Maintain systems such as Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 Administer access policies including RBAC, MFA, and SSO Ensure compliance with More ❯
Poole, England, United Kingdom Hybrid / WFH Options
Hatched Recruitment Group
setup and day-to-day usage Log and manage support tickets, escalating when needed Work closely with our product and implementation teams to resolve complex cases Support customers during onboarding and live implementations Contribute to user guides, FAQs, and process documentation Spot opportunities to improve our product and share insights with the team What we’re looking for: Previous customer More ❯
Bournemouth, Dorset, England, United Kingdom Hybrid / WFH Options
Hatched Recruitment UK
setup and day-to-day usage Log and manage support tickets, escalating when needed Work closely with our product and implementation teams to resolve complex cases Support customers during onboarding and live implementations Contribute to user guides, FAQs, and process documentation Spot opportunities to improve our product and share insights with the team What we're looking for: Previous customer More ❯
Support: Troubleshoot issues, escalate to Microsoft when needed, and document best practices Prompt Engineering: Design effective prompts using frameworks like GCSE to optimise Copilot performance Training & Adoption: Deliver training, onboarding, and workshops to accelerate AI adoption Monitoring & Optimisation: Track usage and feedback to drive continuous improvement and business value Stakeholder Engagement: Act as the go-to advisor on Copilot capabilities More ❯
Bournemouth, Dorset, United Kingdom Hybrid / WFH Options
Catch Digital
friendly and relaxed) Interview Adjustments: We aim to create the best experience for candidates. Please inform us if adjustments are needed for comfort or confidence. This also applies after onboarding for a smooth transition into your role. GAIN is an equal opportunity employer, encouraging applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion More ❯
Finance Customer Success Agent - Accounting Software Support Are you a finance professional with a passion for customer service and problem-solving? This is a fantastic opportunity to join a growing software business as a Finance Customer Success Agent , supporting clients More ❯
Finance Customer Success Agent - Accounting Software Support Are you a finance professional with a passion for customer service and problem-solving? This is a fantastic opportunity to join a growing software business as a Finance Customer Success Agent , supporting clients More ❯
