2 of 2 Permanent Problem Management Jobs in Dorset

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis … Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about: The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier failures, facilities, health & safety, regulatory breaches, payment disruptions ...

incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers. Youll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability … where possible. What youll do - Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs, ensuring disciplined incident, request, and problem management - Own and improve monitoring, alerting, and recovery procedures for Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways ...