Application Support Engineer
poole, south west england, United Kingdom
Peaple Talent
and are recruiting for application support Engineers. You will be working within a fantastic team who are responsible for the support and investigation and management of support tickets, resolve where possible and triage issues, ensuring tickets are processed and resolved adhering to customer SLAs and high service quality. Within … this role there will be occasional on site visits so driving license and access to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and … development environments Understanding/experience of technical language XML/CSV/JSON/SQL Experience with BI tools Experience with Jira/Zendesk Supplier management Business to Business customer service experience. More ❯
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