Head of Operations
- Hiring Organisation
- Airband Community Internet
- Location
- Droitwich Spa, England, United Kingdom
/fix and reactive maintenance o Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third-party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs … commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time-to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime ...