1 to 1 of 1 Permanent Lead Jobs in Dudley

way packaging is converted to reusable containers. To strengthen its IT team in The United Kingdom , Tosca is looking for a IT ServiceDesk Team Leader Your responsibilities: Lead, coach, and mentor a team of service desk analysts across shifts and locations Conduct regular team meetings to review performance, provide updates … accurate incident logging, tracking, and reporting using the service desk tools. Manage escalated incidents, driving timely resolution working with internal support teams and vendors. Lead by example a customer focused culture and attitude within the team. Implement and maintain service desk procedures, knowledge management, and continual improvement initiatives. Monitor and more »