2nd Line IT Support Engineer
- Hiring Organisation
- Neoci Ltd
- Location
- Dudley, West Midlands, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 per annum
provide technical support to a range of business customers, resolving escalated issues and helping maintain their IT infrastructure. You'll work across Microsoft technologies, networking, virtualisation, cloud services and telephony, gaining exposure to a broad range of customer environments. Key Responsibilities: Provide 2nd Line technical support to customers, resolving … hardware, software, networking and infrastructure issues. Troubleshoot and administer Microsoft 365, Exchange Online, SharePoint, Teams and OneDrive. Support Active Directory, Microsoft Entra ID and Microsoft Intune environments. Troubleshoot Windows Server, user permissions, Group Policy and associated infrastructure. Diagnose networking issues involving firewalls, VPNs ...