Remote Technical Support Specialist
- Hiring Organisation
- Loadspring Solutions
- Location
- Dundee, UK
other communication from users with inquiries regarding hosted software, connectivity, printing, and similar concerns. Works with customers to reproduce, investigate, and resolve challenges with computer software, servers, apps, networking and hardware, while ensuring cases are in line with the current SLG’s. Guides customers through diagnostic and troubleshooting processes … work independently and as part of a team. Attention to detail and a commitment to quality. Strong analytical and problem-solving skills. Bachelor’s degree in Computer Science or related field preferred. Ability to work fully remote Monday-Friday AND a weekend on-call rotation ...