1 of 1 Permanent QA Jobs in Dunstable

looking for a Quality Assurance Support to join our busy contact centre team based in Dunstable. The main purpose of this role is to ensure that all customer interactions with both vendors and branches across phone, email and live chat meet the organisation’s standards for accuracy, compliance, professionalism … identify patterns, discrepancies, and areas requiring improvement. Strong verbal and written communication skills, particularly in delivering clear, constructive, and objective feedback. Proficiency in using QA scoring tools and contact-centre systems, including Five9, as well as strong working knowledge of Excel and PowerPoint. High level of integrity, fairness, and professionalism ...