Head of eCommerce Customer Experience
- Hiring Organisation
- Central Employment
- Location
- Stockton-on-Tees, County Durham, UK
- Employment Type
- Full-time
customer journey. Own and improve NPS, CSAT, CES and Voice of Customer programmes. Develop KPIs, SLAs and executive dashboards. Work cross-functionally with Sales, Marketing, Operations, Logistics and Installation teams. Lead, coach and develop Customer Experience and Customer Service managers. Essential Experience Several years' experience as a Head of Customer ...