2 of 2 Permanent Service Desk Analyst Jobs in Durham

Description Take the next step in your career now, scroll down to read the full role description and make your application. The RoleThe Service Analyst acts as the front line of IT support, providing high-quality technical assistance and customer service across the organisation. The role … responsible for logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed through to resolution in line with ITIL best practices, service levels, and security standards.This role is FTC to end of Jan 2027 and is hybrid. In the first ...

delivering high quality healthcare services to our communities and that starts with having a reliable, responsive IT support function. Working within the IT service desk, this role will act as the primary point of contact for IT incidents across the different business areas, handling and processing requests … correct priority and are managed through to resolution either internally or by way of escalation to 3rd party suppliers. Have excellent communication and customer service skills allowing you to interface between users and other resolving teams. Identify repeat incidents to problem management to ensure trend analysis is undertaken ...