1 of 1 Permanent Microsoft 365 Jobs in Ealing

complex issues. Your Responsibilities * Leading and supporting a team of 1st and 2nd line engineers * Acting as the escalation point for technical issues across Microsoft 365, endpoints, and networking * Managing ticket queues, SLAs, and overall service desk performance * Driving service improvements, documentation standards, and best practices * Supporting … managing expectations * Working closely with senior engineers on escalations and project work * Remaining hands on where required across support and troubleshooting Tech Environment * Microsoft 365, Exchange Online, SharePoint, Teams * Windows and macOS environments * Intune, Entra ID, Endpoint Manager * Networking including Cisco Meraki, firewalls ...