3 of 3 Permanent SLA Jobs in Ealing

follow. Facilitation: You facilitate post‐incident reviews and continuous improvement workshops that turn lessons into measurable actions. Success Metrics (what good looks like) 85% SLA attainment on first response and resolution for priority tickets. Reduced mean time to resolve (MTTR) and fewer repeat incidents quarter over quarter. High client CSAT ...

will have: Excellent customer service and communication skills. Strong troubleshooting skills across hardware, software and end-user devices. The ability to prioritise work, meet SLA requirements and remain calm during busy periods. Experience with MDM technologies such as Microsoft Intune. An understanding of FortiClient VPN, ADCs and firewall technologies would ...

Microsoft domain environment. The ideal candidate will have strong troubleshooting skills across hardware and software, the ability to prioritise work to meet SLA requirements, and familiarity with Intune, GPOs, Autopilot and VPN technologies. #J-18808-Ljbffr ...