2 of 2 Permanent Windows Jobs in Ealing

outlines the criteria against which your application form will be assessed. Person Specification Experience Essential Relevant IT qualification e.g. Microsoft Certified Technology Specialist in Windows 7 or 8, IT Hardware Vendor certification ITIL Foundation Evidence of Customer Facing skills course and/or experience Desirable Communications support qualification Microsoft … Certified Technology Specialist in Windows 7 or 8 Experience Essential Experience of providing at desk IT support, installation and configuration services Experience of working in a complex IT networked environment Experience of working in a ITIL driven environment Working to SLA targets and meeting tight deadlines under pressure Desirable ...

client support operations, onboarding, and environment handovers, coordinating with product and engineering for fixes and enhancements. Run change management with risk assessment, approvals, maintenance windows, and keep a reliable CMDB or asset inventory. Create and maintain SOPs and runbooks, and deliver clear status updates and post‐incident reviews that … services environment. You understand ITIL practices and service metrics, and you are comfortable interpreting SLAs, SLOs, and error budgets. You can administer common stacks (Windows/Linux servers, identity and endpoint management, networks, cloud services) and script simple automations. You communicate crisply with clients and engineers, make sound trade ...