2 of 2 Permanent 2nd Line Support Jobs in East Anglia

Just Recruitment is delighted to be recruiting for a 1st/2nd Line IT Support Engineer on behalf of our client based near Ipswich. This is an exciting opportunity to join a growing team within a dynamic business committed to delivering service excellence. … role in supporting clients across a variety of sectors, including care and legal services. The Role: You will provide high-quality remote support using PSA and RMM tools, manage telephone-based queries, and take ownership of technical issues through to resolution. Key Responsibilities: Deliver efficient, high-quality remote ...

requests, ensuring tickets are created, updated, and closed accurately across internal, customer, and third-party systems. Youll be the escalation point for first-line teams, offering guidance and technical support when issues fall outside standard processes, and youll lead the resolution of exceptions by identifying root … implementing fixes. Youll coordinate access for critical or sensitive activities, working with senior external stakeholders to validate permits, approvals, and authorisations in line with customer protocols. Youll also verify advanced security clearances for high-security or restricted sites, ensuring full compliance every time. Well look ...