Performance Manager
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group
and professionally. Youll manage your own team and, through matrix management, influence and support others across the service. Well count on you to guide incidents and requests through to resolution, keeping customers informed and happy. Youll look after the estate with planned maintenance, making sure everything stays in top shape. Well depend on you to coordinate warranty periods and … Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching and mentoring team members to help them improve and thrive. Youll know your way around Service Management ticketing systems and how to More ❯
Employment Type: Permanent
Posted: